How to Win the Morning: The CEO Solution

There she sat across the table from me. Frazzled, frustrated, and utterly exhausted. This gifted, passionate leader had been the CEO of her company for only a few months, but she was already running on empty. And wondering … Wondering if the role was right for her. Wondering if she had what it takes to […]

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Culture: The One Thing That Changes Everything

It’s not enough to just be in business. There may have been a time when that was enough (maybe), but not anymore. To just be in business means that you just provide a job to your employees, just provide a product to your customers, and just provide shelf space to your vendors. The problem is, […]

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Stop Using ABC and Start Using ABG

Classic sales dogma says this: ABC. Always be closing. If you’re still following that acronym, please stop. Now. You’re ruining sales for the rest of us. Replace it with this: ABG. Always be giving. ABG Versus ABC Here are four critical differences between ABG and ABC: Always be giving starts by providing important, valuable information […]

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Make Your Point in Print: Five Powerful Writing Tricks

There it is: the blank screen. Staring at you. Mocking you. Daring you to write something that will actually be read. Daring you to write something that will be taken seriously and acted upon. It may be an email, a report, a letter, a blog post, or any one of a dozen forms of written […]

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Why Should Anyone Trust You as a Leader? The Truth about Trust

I’m standing atop a tall building. We walked past the “Danger” and “No Public Access” signs—written in red with big, bold letters—ignoring them like playground children. My feet feel the hard edge of the rooftop line, below me open air. “Trust me, just jump,” words whisper in my ear. “Trust me …” And then I […]

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Life and Death and the Meaning of Work

We’re sitting in the third waiting room of the day. The first was not like a waiting room at all. Its high ceilings, ceramic tile floor, and overstuffed chairs felt more like the foyer of a fancy hotel than the entranceway of a hospital. The second waiting room, with a sign marked “Radiology” hanging above […]

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