The Email Workflow Matrix. You’re Welcome.

121, that’s the amount of email business professionals send and receive in an average day, according to the Email Statistics Report published by the Radicoti Group in 2014. That number’s not going to decrease any time soon. Radicoti researchers forecast the amount of email sent or received in an average business day will rise to […]

Read More

The One Question NEVER to Ask in Sales 

It’s the one question never to ask in sales. Not that it’s a bad question. In its day I’m sure it was quite serviceable. Perhaps, even, insightful. But not any more.  Ask this question and you’ll get rolled eyes and blank stares. You’ll look like every other sales leach prowling the planet, and you won’t […]

Read More

Killing Change: Four Deadly Decisions

Change or die. That’s what the bumper sticker said on the car in front of me. As stark as that statement may seem, it’s been my experience from over a decade of working with organizations both large and small, the latter is preferred over the former. Not that anyone would it admit it. No respectable […]

Read More

The Superman Syndrome: A Recipe for Leadership Ruin

Superman has superpowers. But Superman has a fatal flaw: he can’t be all places at all times. As a result, a lot of things don’t get done. Really important things, like feeding starving children, keeping airplanes from falling out of the sky, and finding a presidential candidate we can actually support. When you can’t be […]

Read More

Leading Across a Dotted Line: Responsibility without Authority

Jenean manages an enterprise sales team for a rapidly growing technology company. She sits in Seattle with half of her team selling out of the Seattle office. The other half of her team, however, sells out of a Boston office, and one of her sales reps works in London. This is not some rare occurrence. […]

Read More

Three Secrets to an Effective Sales One-on-One

One of the favorite things my wife and I like to do together is try out a new brew pub. We live in the Pacific Northwest, and a new microbrewery seems to pop up every week, so there’s no lack of options to explore. A few weeks ago we were sipping beer (Okay … she […]

Read More