Don’t Take Yes for An Answer

Eighteen hours is all you have. That is, if you’re climbing Mt. Everest. Climbers begin their ascent from basecamp, conveniently located at 26,000 feet above sea level, in the ungodly hour of 2:00 AM. They climb through the night and early morning, reaching the summit about mid-day. Then they scramble back down before sunset to the […]

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31 Ways to See Things Differently as a Leader

Everyone has had this happen to them. You’re taking a shower, driving the car, walking the dog and—wham—an idea pops into your head that’s a perfect solution to a pressing problem. A solution that comes to you in a flash: not by thinking about the problem, but by doing the exact opposite. What’s going on? It […]

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Two Incredibly Simple Secrets to Excellence in Execution

We had come to the end of two very intense days. Whiteboards had been scribbled on, erased, and scribbled on again and again. Flip chart pages stuck to the wall like debris from a battlefield. The executives in the room sat bleary-eyed and exhausted. I had seen this before. I had caused this before. And […]

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How to Coach the Strong Personality: Three Secrets

Damned if you do and damned if you don’t. That’s the dilemma facing leaders dealing with a strong personality on their team. If you do try to coach the strong personality, the whole thing can blow up in your face, causing more trouble than it’s worth. If you don’t try to coach the strong personality, […]

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Beware of This Conversation Killer and Know What To Do About It

38, 53, and 72. Note these numbers and note them well. It was 38 degrees on January 28, 1986 when Challenger flight 51-L launched from the Kennedy Space Center in Cape Canaveral, Florida. The region had been experiencing unseasonably low temperatures that delayed this shuttle mission time and time again. Pressure was mounting, both from […]

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WARNING: Don’t Use Email This Way. Ever.

I look back on it now with complete and total embarrassment. I had been tossing and turning since 2:00 AM, and it was now 4:00 AM. A slight that had been served me became amplified in my sleepless mind into a full-blown violation of my basic human rights. I was incensed! Finally getting out of […]

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